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Privacy Policy


Organizations in Canada which collect, use or disclose “personal information” in the course of “commercial activity” must comply with Part 1 and Schedule 1 of the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”).


The following constitutes Zelos’ privacy policy and any questions arising from PIPEDA as it applies to our day to day activities or questions from clients may be referred to the firm’s Chief Compliance Officer (“CCO”) who is also designated as the firm’s “Privacy Officer” (as required by PIPEDA):

Accountability: The CCO is designated as the firm’s Privacy Officer. The Privacy Officer is responsible for ensuring compliance with PIPEDA throughout the firm.

Purpose: Information collected from clients when new accounts are opened is restricted to that which is required by our regulators and that which is required in order to provide the services requested by our clients.

Consent: The knowledge and informed consent of the client providing the information must be obtained except where exempted by law.

Limited Collection: The collection of personal information is limited to that which is necessary for the purposes identified to the client by the organization, and such information must be obtained by fair and lawful means only.

Use, Disclosure and Retention: Personal information may not be used or disclosed for purposes other than those for which it was collected, except with the informed consent of the individual or as required by law.  Personal information will be retained only as long as necessary to fulfill these purposes or as long as required by our regulators.

Accuracy: Personal information must be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.

Security: The personal information we collect is retained centrally in our client account files.  Access to the area is restricted to employees of the firm.

Transparency and Awareness: Zelos will make its policies and practices regarding the collection, handling and retention of personal information available upon request.

Individual Access: Upon request, an individual will be advised of the existence, use and disclosure of his or her personal information.  They will also be given access to the information provided to Zelos.  An individual may also challenge the accuracy or completeness and provide amendments in the case of errors.

Recourse: An individual may address a challenge concerning compliance with the above principles to the firm’s Privacy Officer by contacting Zelos by verbal or written communication.

Employee Responsibilities

All information relating to Zelos’ clients will be maintained in confidence by all employees.  Such information will not be disclosed to outside parties or used for their benefit.